Virtual Queuing Solutions

Give your customers the flexibility to wait anywhere with Online Waiting Solutions for Mobile Queuing

How Virtual Queuing Works

With a Virtual or Mobile Queue Management System, customers can queue remotely with a Mobile Ticket, an online ticket that they can see on their phone.

It starts with the customer checking in by scanning a QR Code or they can be assisted by a mobile Concierge member of staff. Upon check-in, they can choose the service they require and then receive a Mobile Ticket allowing them to wait anywhere until it’s their turn. As they’re waiting, they can monitor their progress in the queue on their phone and get a notification when it’s their turn.

Virtual Queue Management Features

  • Mobile Ticket – Let customers queue virtually using their phones. Use a Mobile Ticket Solution to allow customers to get in line before arriving at your branch and keep them informed with live status updates.
  • Messaging Service – Keep your visitors informed with Updates and Reminders throughout their Customer Journey. Use this messaging service for distributing Contactless Tickets or sending Booking Confirmations and Appointment Reminders.
  • Online Appointment Booking – Allow customers to Schedule Appointments online. This will give you the opportunity to plan ahead and avoid unscheduled walk-ins while also providing better Customer Experience with convenience and reduced waiting time.
  • Business Intelligence, Insights and Reporting – Get Real-Time Information to optimize your operations, along with extensive Statistics and Reports to help you improve your services.
  • Check-in and Serving Apps – Increase staff mobility and optimize your resources with our Apps. With these, staff can get out from behind a counter and onto the service floor to serve visitors directly while also having information at their fingertips.
  • Online Customer Feedback – Receive Feedback from customers to improve your service quality. After the visit, customers will receive an invitation for an Online Survey, designed for ease and convenience