Business Intelligence

Make better data-driven decisions. React to real-time data, review with detailed reports, and reveal hidden possibilities and value using your favorite tools

Getting value from Customer Journey Data

Maskavia’s real-time dashboard and reports let you see how your customer service is performing. With the addition of the Data Connect API, one can also integrate and slice data your own way using existing BI tools. Lets’s dig deeper to learn more about improving the customer services processes, whether it is to manage costs, increase sales, optimize staff/branch performance or boost customer experience.

Real-Time Dashboard

All the data you need in a single dashboard.

  • Average transaction time
  • Average wait times
  • Total served
  • No-shows
  • Customers waiting

Generate Comprehensive Reports

  • Schedule reports and receive all your data straight to your email—daily, weekly, or monthly. 
  • Generate reports on your most important performance metrics
  • Improve the reporting process for managers and teams, ensuring seamless access to necessary data.

Integrate and Analyze Data with Existing BI Tools.

  • Easily import 70+ data points from the Maskavia’s preferred platform
  • Unlock your most valuable insights with the Data Connect API
  • Use your favorite BI tools such as Power BI, Tableau and QlikView
  • Integrate seamlessly with other systems and data sources to reveal hidden value

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