Managed Service By Maskavia

Service Beyond Hosting

By Subscribing to Managed Service by Maskavia, you get all the functionality you need without having to bother about installing, hosting and maintaining the System

Managed Service by Maskavia is a professional Cloud Solution built on our expert knowledge of our relevent System. One will find several different solutions optimized for varying needs. Common for all of our Solutions are that they include both hosting and extensive maintenance of the relevent Configuration.

A Solution Built on Experience

With numerous locally hosted customers around the world we know what it takes to manage an Enterprise Solution. Our Managed Service offering is geared specifically for the unique requirements of the Enterprise Platform, resulting in an efficient operation.

Managed Service by Maskavia is available in 4 versions differing mainly in capacity, not in the range of services offered.

Managed Service by Maskavia Includes

  • Installation – We take the full responsibility for professionally installing our System in the Cloud Solution.
  • Security Monitoring – An important part is to have a Lifetime Security. Our Solution will be covered inside a complete security environment.
  • Certificates – You will never think about Certificates again, we have automated all Certificates so it always have the latest version.
  • Application Monitoring – We continuously measure and evaluate the system and provide direct updates when needed.
  • Updates and Upgrades – We will update and upgrade the system to make management as smooth as possible.
  • Service and Support – The SLA Structure is covered by our Maskavia Care Agreement.

            General Trends in Managed Services

            According to the 2020 state of IT report by Spiceworks, the need to upgrade outdated IT Infrastructure continues to be the biggest driver for IT investment in 2020, followed by escalating security concerns and the cost of employees. All these issues can be addressed with a Managed Service Solution and those are a few of the reasons why the trend is heading that way.

            Managed Service for Customer Journey Management

            There are specific reasons for going with Managed Service for Customer Journey Management. To filter out what is distinct for Customer Journey Management and how they facilitate the business we have put together this list:

            • More time to focus on Customers and Patients – If a Managed Service provider takes care of installation, hosting and maintenance of your Customer Journey Management System, you have more time for your core business; taking care of customers or patients.
            • Get the best out of the Solution – There will be experts continuously monitoring your system and making sure that you utilize your Customer Journey Management Solution fully and have the latest updates and upgrades.
            • Get up and running faster – Getting an on-premise installation with local IT may take months, whereas the Managed Service provider can get your Customer Journey Management Solution up and running within days. Also, updates and upgrades can be done momentarily in the Cloud without sending a technician.
            • Keep system running 24/7 – The system is safely working in the Cloud or on the Managed Service provider’s Servers and if there are any problems, they can be sorted without visiting your premises. This ensures that your customers and patients can move along the Customer Journey at all times.
            • Keep system running 24/7 – The system is safely working in the Cloud or on the Managed Service provider’s Servers and if there are any problems, they can be sorted without visiting your premises. This ensures that your customers and patients can move along the Customer Journey at all times.
            • Ensure Customer/Patient Data is safe – The Managed Service provider makes sure data is safely stored, that regulations are followed and that all certificates are up to date. You and your customers or patients can feel safe.
            • Use funds wisely – Managed Service providers typically charge by the month. This keeps you in control of your cost and if you make any changes to the agreement, you are never charged for more than what you use, which frees up to use that money elsewhere to improve the Customer Journey.
            • Quickly adapt the Customer Journey – As the software is hosted by the provider, it is easy to change and adapt the solution if you see additional needs in the future. The provider can also guide you to improvements based on data records so that your Customer Journey always fits your customers and your business.