Connecting People to Service. An MSC Company with Innovative Customer Journey Solution, Smart Queue Management, User Friendly Apps, Software and Hardware
Make it easy for customers to connect to your services anywhere, anytime with an Appointment Scheduling System. From Booking and Check-In to Service, use a Solution that joins up the whole process smoothly to provide excellent Customer Experience.
Give your customers the option to schedule Appointments Online at a time that suits them best. They can easily book, reschedule or cancel appointments from your available time slots. Upon booking, customers can also choose the service they require or other preferences.
Using a Client Booking System will give your Customers Convenience, Reduced Waiting Time and Better Customer Experience.
Keep control of your Customer Flow and Minimize crowds in your waiting area with Appointment Management Software.
You can manage preference fields, time slots and staff distribution to get a better control of the Customer Flow and Operation. Having appointments scheduled in advance also allows you to seamlessly transfer your customers from online browsing to an in-person visit with the staff member best suited to deal with their needs.
The Scheduling Solution is fully integrated with the Queuing and Self-Service Check-In System allowing a smooth Customer Journey from online booking to service. This full integration also enables you to deal with scheduled appointments, impromptu visits and late arrivals efficiently using the same system.
Online Calendar and Appointment Module
Self Check-In
Automatic Confirmation and Reminders to help prevent no-shows
Real-Time Data, Analytics and Advanced Reporting for Optimized Resource Planning and Improved Service Delivery.
Full Integration with Customer Journey Management System and other Third-Party systems
Using Appointment Booking Solutions will give you the opportunity to control the number of people in your location. This also allows you to manage Customer Flow with the appointment slots that you open for certain times.
You can switch to appointment-only policy for your branch. Even if you decide to allow walk-in customers, using Appointment Solutions will significantly reduce the number of walk-ins.
In this current situation with infection risk still high, customers will likely want to limit their time in public spaces. Giving them a choice to pick a time that works for them and arrive shortly before their appointment offers extra peace of mind. With this, customers can also better manage their time. All of these contribute to better Customer Experience.
As customers can book an appointment and choose the service they need in advance, it becomes much easier to plan resource allocation, match the required services with available staff and in general, utilize staff more efficiently
Scheduled appointments give service providers the ability to manage Customer Flow and also provide an overview of the required services in the coming days. With this information and resource allocation planned in advance, staff can be better prepared which will reduce stress.