Connecting People to Service. An MSC Company with Innovative Customer Journey Solution, Smart Queue Management, User Friendly Apps, Software and Hardware
Calabrio
Enable customer forecasting and staff scheduling by integrating Maskavia’s preferred Customer Journey Management System with Calabrio. With this integration, you gather data like the number of visits, lost customers, staff occupancy, detailed service data, etc.
Cerner
Facilitate for the patient to understand the patient´s journey by integrating the Maskavia’s platform together with Cerner HIS system. This integration is improving both the patient and staff experience.
Epic
Integrate Maskavia’s full suite of patient journey solutions to Epic and manage appointments, walk-ins, and emergency patients from arrival to discharge. Allowing management and healthcare professionals more streamlined processes, increased efficiency, and better quality of care by efficiently utilizing healthcare resources.
Flic
Pair Maskavia´s preferred queue management system with Flic and let your staff call the next customer in line by simply push a wireless (smart) button. This empowers staff to move freely in the service area and interact more dynamically with customers in your service environment.
HikVision
Record audio or video meetings by integrating Maskavia’s preferred Customer Journey Management system with Hikvision. This integration makes it possible to put identification tags on video and audio recordings to improve your service´s security and quality.
Microsoft Dynamics
Maximize the outcome of your visits by integrating Maskavia’s preferred appointment and queue management with Microsoft Dynamics. This integration enables staff to find information about the visitor in no time, facilitating upsell and cross-sell possibilities.
Microsoft Exchange
Connect your Microsoft Exchange and Outlook account with Maskavia’s preferred online appointment booking and experience a real-time integration that automatically creates and adds meetings to your Exchange/Outlook/Office 365 Calendar appointments.
Microsoft Teams
Integrate Microsoft Teams with Maskavia’s preferred online appointment booking solution and enable customers to connect virtually by scheduling a video meeting. This will efficiently reduce no-shows and enable customers to stay connected to services wherever and whenever suits them best.
Samsung
Display media content with information from Maskavia’s preferred Customer Journey Management System by integrating with Samsung. This integration will make many customers perceive the waiting time as shorter.
Scala
Get real-time information to 3rd party DS solutions information related entire customer journey by integrating Maskavia’s preferred Customer Journey Management System with Scala. This integration helps you combine digital surfaces with information and advertisements.
Siebel Oracle
Identify and prioritize the customer´s request according to their priority level by integrating Maskavia’s preferred appointment and queue management with Siebel Oracle. This integration provides personalized proposals and information which you can use during the entire customer journey.
Telegram
Enable appointment scheduling through a chatbot by integrating Maskavia’s preferred appointment and queue management with Telegram. This integration provides a safe and convenient customer journey as customers can communicate with a chatbot.
VisionLabs
Visually identify or verify a customer through face detection and face recognition by integrating Maskavia’s preferred Customer Journey Management System VisionLabs. This integration maximizes customer experience and sales for essential customers.
Visual Art
Integrate Maskavia’s preferred platform with Visual Art´s digital signage and communicate clearly and visibly with integrated media, graphics, and queueing information to everyone in your service environment. This keeps visitors well informed and prepared before their turn, enabling your business to effectively reduce uncertainty and speed up the transaction process.
Webex
When you integrate Webex with Maskavia’s preferred online appointment booking, clients will be able to schedule a video meeting, chat or call with your staff members. This empowers your clients with instant access to your services exactly where it suits them. Saving both your staff and clients time while effectively reducing no-shows.
Send virtual tickets and offer live queuing information with WhatsApp and communicate with your visitor through every step of the customer journey in a safe, convenient and seamless way.