Maskavia Sdn Bhd specializes in Customer Experience Solution. We manage Customer Flows from initial contact to final service delivery. We make Waiting worthwhile. The result is happier customers and staff which benefits the organization through increased Sales and Cost Efficiency. We offer a Platform for information to be disseminated through Multi Media Electronic Devices. We make customers better informed hence, increase customers’ satisfaction levels. The quality of your Customer Journey impacts every part of your business. Maskavia’s engineers integrate Software, Hardware and Analytics Solutions that create remarkable experiences from the first point of engagement and keep your customers / patients happy!
Systems implemented around the world
The number of Customer Journey we support every year

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Convenient staff view helps you to provide a more personalized service, instant data share with your staffs, increase employee mobility and optimize your resources.

Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.

Appointment booking solution scheduling software ensures the appointment is an overall positive experience. E.g. Matching each visitors with the most relevant member of staffs

Enable you to put the collected data for good use. You can streamline your processes and refine the Customer Journey by using Power BI.

Design Customer Journeys in our Cloud Solution. Bridge the gap between the online and physical world and deliver personal and seamless experiences.

Allow your customers to wait anywhere and provide real-time updates about the status of their wait. Reduce their perceived wait time and increase your productivity.

Combine content and context to engage your customers. Communicate messages on the most relevant surface.

Align real-time feedback with actual, measurable operations data that drives operational improvements in your organization.
